Linda posted on February 18, 2010 08:05
Once you are clear on the end result you want and how it is going to happen, get everything in writing to avoid confusion and disappointment further down the road. If your computer support company feels that particular goals are not achievable, then it is their responsibilty to tell you so up front. By getting them to put everything in writing, you will be able to hold them accountable for the promises they make and responsible for outcomes not achieved.
Here are the details that you want to be sure are covered in your written agreement:
- Confirm Payment Terms - This includes up front deposits, fee structure, and payments due on completion of the project. Most computer support companies will request an up front deposit, particularly if your project includes the purchase of equipment. If the project is large, they may want additional payments based on the percentage of completion or reaching project milestones. For smaller projects, the balance may simply be due at installation.
- Deliverables - Your written agreement should outline what you expect to be able to do when the project is done. You may need to include details about how the work should flow and what it should look like. Do not assume anything; if you expect it to happen, get it in writing as specifically as possible.
- Work schedule and pace - Make sure you outline a date for completion. On larger projects, you will also want to specify dates for phases of delivery.
Again, any professional experienced computer support company will be more than happy to outline these items in writing prior to a project. If they hesitate or make excuses, it is a sign they are not confident in their ability to deliver on their promises.