Our Clients Speak Out

Don't take our word for how wonderful we are!  

Our clients say it best.

 

Denyse Ferguson"Economic development is a 24x7 proposition and it is critical that we are able to access information on behalf of our clients.  Many times we need to provide 24 to 48 hour turnaround and if technology isn't working for us, we can't deliver. Working with the staff at KI Technology Group for our computer support has been great.  We really feel like they are part of our team. Their staff is very knowledgeable and they have been able to help us very cost effectively.  The information that KI provides educates us and makes it easier for us to work with them on technology issues."

Denyse Ferguson - President and CEO, Lansing Economic Area Partnership

Lansing Economic Area Partnership


 

Ed Guile"The team at KI Technology Group really knows what they are doing.  I had other companies try to diagnose the issues we were experiencing with mixed results. KI took the time to understand what was going on and make appropriate recommendations.  The results we have achieved have certainly shown that they had the right answers! And they have made additional recommentations that we will be considering in the future as we are able to get even better performance from our technology."

Ed Guile - President, ASAP Printing

ASAP Printng


 

Erik Larson "I would put it simply as you hear the phrase 'walk the walk and talk the talk' and a lot of people talk the talk, but KI walks it.  They went above and beyond what I expected.  We will be working with them for years in the future based on that initial experience."

Erik Larson, Executive Director - Impression 5 Science Center

 

Impression 5 is a hands-on learning environment that challenges its visitors to experience, discover, and explore the world in which they live.

Click to hear Erik


 

"Mark FiskNot only do they take care of problems, but they have also educated us to do some basic troubleshooting on routine issues.  If they have a concern about our system, they call us to discuss it without waiting for a problem to happen.  In addition, they proactively suggest ways that we might use technology to better serve our clients.  And we get regular reports that detail all of the work done on our behalf."

Mark Fisk, Partner - Byrum & Fisk Advocacy Communications

Byrum & Fisk Advocacy Communications is a Public Relations and Communications Firm

www.byrumfisk.com

Click here to read more about how Byrum & Fisk plans for uptime.


 

"Debbie BarnettKI is able to handle many of the issues that normally would have required an onsite visit remotely. In this economy, cost enters into every business decision, but cheapest is not always best.  Working with KI has saved us a lot of money and our service has improved.  Additionally, Linda Lynch, KI's owner is directly involved in the business just like I am in mine and I believe that makes a real difference in the service."

Debbie Barnett, President and CEO - Tomie Raines, Inc.

Tomie Raines has been a leading real estate company in Mid-Michigan since 1977.

www.tomieraines.com

Read how Debbie Barnett reduced technology problems at Tomie Raines, Inc.


 

George Vollman"I'm not paying KI near the cost of hiring an IT person of my own and I have five people who know my system. I know that the true cost of poor quality or not being able to function is almost unknowable, so the face that I haven't gone down is a huge cost benefit to me."

George Vollman, Owner - Vollman Ford

www.vollmanford.com

Read how George Vollman eliminated server crashes at Vollman Ford.


 

Joe DelBrocco

"KI is just like another department within our organization, another employee…We have always classified KI as probably the best vendor that we have, and certainly one of our oldest."

Joe DelBrocco, Vice President - Car-Pak Manufacturing

Car-Pak Manufacturing provides body hardware and specialty fasteners for Automobile, Truck, Farm, and Industrial vehicles.

Click to listen to Joe | Read the transcript


 

Dr. Paul Flynn“Both Tom and Linda are genuinely concerned about the health and well being of my practice and want to make sure that, at least from an IT standpoint, everything runs smoothly. They are certainly interested in listening to your individual problems. It’s not like a one size fits all organization. They will target your needs and provide the hardware and software that will fit the most appropriately.” 
 
 
Dr Paul Flynn, DDS
Oral and Maxillofacial Surgery
 

 

 “Once we understood the many levels of service that KI could provide, we chose their premium service which provides us unlimited support for one fixed price. Now we have an entire team of technicians to address our needs, and spend less than when we had one dedicated employee.”

 
Karen Anderson, Chief Operating Officer  – Michigan Works! Association
 
 

 

Amy Trahey“If you are looking for someone you can truly rely on to respond quickly, KI is the best place to go! Linda has an appreciation for downtime. If we are down 8 hours, times the number of employees, times our overhead, we are losing a lot of money.”
 
Amy Trahey, President - Great Lakes Engineering Group
 
 

 
“The greatest fear we have is losing our data. Since KI Technology has started remotely backing up our data, we know that we will never lose something that is critical to our business. KI has always been there to help us with any problem that we have had!”
 
Ian McLeod, Attorney - Ian McLeod PC
 
 
 

 

 Liisa Speaker“KI is very customer oriented and I never feel that they are trying to get business from me. They are more about networking and educating me about the pros and cons of various options, which allows me to make the best decision for my firm.” 

 
Liisa Speaker—Speaker Law Firm
 
 
 

 

 Lee HladkiGreater Lansing Convention and Visitors Bureau Logo“Our relationship with KI has allowed us to make upgrades to our IT needs without a significant increase in cost…a tremendous return on investment for any small business.”

 
Lee Hladki, President - Greater Lansing Convention and Visitors Bureau
 
 

 
Mike Jackman“It’s important to take advantage of technology and KI helps me do that. Since implementing a proven backup system for my critical data, I am able to rest at ease knowing that I don’t have to worry about losing everything that is in my computers.”

Mike Jackman, President - International Tours
 
 
 

 

 Julie Gaier“KI Technology Group has recommended the necessary technologies to help us increase productivity and provide access to our corporate database from our remote locations.”

 
Julie Gaier, American Copper and Brass, Hillsdale
 
 

 
Rudy Hirt“KI guided us through our upgrade process with exceptional competence and professionalism. They have been very responsive to our needs and have been able to diagnose problems and find solutions very quickly. They have continued to improve in this area over the many years we have done business with them. I would recommend KI Technology Group to other business owners who need help with technology.”
 
 
Rudy Hirt, President - TMN Builders
Okemos, Michigan 

Luann Dunsford“Since we began working with KI Technology Group, we are confident that we will be able to leverage technology to achieve the Association’s goals.”
 
Luann Dunsford, CEO - Michigan Works! Association
Lansing, Michigan

 

 


 

Michael Dyer“KI Technology exceeded our expectations when they installed our new server. Our network is much faster dependable and secure. Call KI today!”
 
Michael Dyer, Owner - Dyer Well Drilling
Lansing, Michigan
 

 

Bret and Kris Oleksyn“We utilize computer technology for almost all parts of our business structure and electronic reliability is of utmost importance to us. KI has helped Odd Fellows with product purchases, remote service and now also remote backup of our files and data. These are services we couldn’t and can’t function without. KI is one of our biggest assets.”

Bret and Kris Oleksyn—Odd Fellows Contracting
Williamston, Michigan

 

Barb Ritter"When looking for outside vendors, one of the things that we look for is small local businesses that we can have a relationship with.  KI really fits with this theme for us."

Barb Ritter, Project Manager - Michigan Coalition Against Homelessness
Lansing, Michigan

www.mihomeless.org


 

Lights On Studio Staff“KI Technology made cost effective recommendations and improvements that make serving our customers much faster and more efficient. They have greatly impacted our business with the right technology changes.”
 
Tom Nakielski, Owner—Lights On Studio
Lansing, Michigan
 

 

Todd Brewer“I like being able to work with a local company and the prices have always been reasonable. When we have a problem with one of our systems, it is resolved quickly and we are able to put the machine back into service with minimal downtime, sometimes the same day.”
 
Todd Brewer, Executive Director—Career Quest Learning Center
 Lansing, Michigan


 

 Garrett Field“KI has reduced the stress in my life by 20%. Guests are no longer yelling at staff about the internet service and we don’t feel helpless. Internet service went from being our biggest problem to being an asset and my entire staff is happier and more productive.”

 
Garrett Field, Manager—TownePlace Suites
East Lansing, Michigan

 

 Jane Sherzer“During our move, I know that KI did a lot, but I was involved in very little of it. I got copied on all of the emails, so I knew when they were at our new building. I was kept abreast with progress reports, but I did not have to get involved in the down and dirty of it, and I could continue running the company right up until the day of the move.”

 
Jane Sherzer, President—Michigan Certified Development Corporation
Lansing, Michigan
 

 

“Since we aren’t a big company, we really appreciate the partnership that has developed with KI Technology Group. KI is our IT department and we rely on them to help us make informed decisions about technology.”
 
Charlene Bodary, Purchasing and Inventory Control Manager—Cardinal Fabricating
Williamston, Michigan

 

 

Brad Nagthin"We felt driven to use KI Technology to insure that we had all of the pieces in place before we moved our operation. KI was an integral part of carrying out the move and all of the improvements to our technology. They provided a timeline and did what they said they were going to do. I though the move and networking would be such a complicated process, but KI made it feel seamless.”
 
Brad Nagthin, Owner—Allegra Marketing, Print and Mail of Lansing
Lansing, Michigan

 

Gary Stark“Working with KI has been very easy. The staff is always very quick to respond to my needs, will show up on site if need be, or can simply access our system remotely and solve most any problem we can come up with. The staff is very friendly and knowledgeable and usually have our problems fixed very quickly.”

Gary Stark, Owner—The Stark Agency
Lansing, Michigan

 

"We needed a full consultant when it came to technology plan for ourselves…We don’t know what things could be tremendously helpful to us and those are the things that KI has been able to tell us."

Lisa Smith, Vice President - Donovan & Smith

Donovan and Smith is a full service marketing, public relations and advertising firm. 

Click to listen to Lisa | Read the transcript


 

"I just wanted to officially thank Aaron for doing such a great job getting our programs working again and calling me right away on Monday morning. Most of our offices were completely unaware that anything happened. Thanks again for doing a such a great job!"

John Newman - Morlock-Noren, LLC
Williamston, Michigan


 

“KI’s customer service has been outstanding. We have tremendous peace of mind because we know our system is working. The KI Total Technology Protection Plan is something every organization should look at, whether they are a non-profit or for-profit entity.”

Diane Smith, Director of Administration and Finance—Michigan Apple Committee
Dewitt, Michigan


 

 “KI is a very professional company and they will find an answer for you. If they don’t know the answer, they are very, very diligent about finding an answer and getting back to you. They have done everything we have asked them to do and that frees me up to move on to other things, like fire protection.”

 
Mark Robinson, Owner—Delau Fire Services
Lansing, Michigan

 

 “Any time I have a computer problem, I sit back with a cup of tea and call my guy at KI. Everything is fixed hassle free by KI Technology!”


Karen Russell—Mid-Michigan Snow Equipment
Mason, Michigan

 

“Since KI started backing up all of our date both locally and offsite, we have peace of mind. We know our information is safe. Thank you KI!”

Michele Morlock and Melissa Noren, Owners—Morlock-Noren PLLC
Williamston, Michigan

 
 

16 Critical Questions You MUST Ask Before Hiring Any Computer Support Company

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