Our Process

Computer Support that Works to Avoid Problems

When you become a client of KI Technology Group, we begin by completely analyzing and documenting your network. Of course, we will be working to correct the problems that pop up, but more importantly, we will be looking into the underlying causes of each problem.  You see, it's not enough to fix the immediate problem. A great computer support company will analyze each event to understand what caused the problem and then put procedures and processes in place to prevent the problem in the future. Typically, our clients are paying us a fixed monthly fee under a plan that is sometimes referred to as managed IT services. To be perfectly honest, we make more money when our clients' systems are working than when they don't! Not coincidentally, our clients make more money when their computer systems are working as well!

Technology can lead to your success or to your failure. Making the right technology decisions at the proper time can make you hugely successful and lead to increased profitability and efficiency. Making the wrong decisions, or even the right decisions at the wrong time can become a huge drain on your resources. That's why companies in Lansing trust us to install and support the technology that runs their business.

We will:

  • Meet with you on a regular basis to learn about your business. We want to know what you do and who your best clients are, as well as understanding your challenges, budget and expectations to make sure we are delivering what you want instead of what we think you should have.
  • Work proactively to prevent downtime, data loss, and other disasters by monitoring your computer network, instead of reacting when problems become apparent to you and your staff.
  • Give you a 100% No-Hassle Guarantee for every recommendation we make and stand behind it.

If you are looking for a Lansing IT managed services provider that will keep your computer systems running and be part of your team, always keeping your best interests in the forefront, then look no further than KI Technology Group.


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